SERVICE
Overview
Your every wish is our pleasure to fulfill
Always at the heart of the Holland America cruise experience is our warm and award-winning style of service that is never in the way and never out of reach. We sail with nearly one crew member for every two guests, providing the intuitive, gracious service that has long defined classic cruising. Our specially trained crew takes pride in anticipating and fulfilling your every wish. From our waiters and bartenders to our chefs and wine experts, our spa technicians and fitness instructors to our officers and housekeeping staff, everyone is dedicated to providing you with the gracious and personalized service that will make your cruise vacation memorable. On board the ships of Holland America Line you'll discover a cruise experience that is modern, fresh and appealing - in an ambiance that is timeless and refined.
Accolades
Awards & Accolades
#1 Preferred Cruise Line
Portrait of Affluent Travelers™ survey, Yesawich, Pepperdine, Brown & Russell
Consistently Among the Highest-rated Cruise Lines
Condé Nast Traveler Readers' Choice Awards
Travel + Leisure World's Best Awards
International Five Star Diamond Award
The American Academy of Hospitality Sciences
High Deluxe Five-Star-Plus Rating
World Ocean & Cruise Liner Society
Best Overall Cruise Value (16 consecutive years)
World Ocean & Cruise Liner Society, Ocean & Cruise News
Best Accomodations, Best Alaska Itineraries, Best Canada/New England Itineraries,
Best Central America Itineraries, Best Overall Facilities for Physically Challenged Passengers,
Best Medical Facilities, Best Art Auction Program, Most Eco-Friendly Cruise Line
Porthole Cruise Magazine Readers' Choice Awards
Best Private Island in the Cruise Industry (seven consecutive years)
Porthole Cruise Magazine Editor-in-Chief Award
Green Planet Award
Kuoni Switzerland for outstanding environmental standards
Best Cruise Line, Europe
Travel Weekly, Readers' Choice Awards
Cruise Highest Satisfaction
TravelAge West Magazine, WAVE Awards
Best Onboard Enrichment
TravelAge West Magazine, WAVE Awards
